I woke up this morning with the blurry remembrance of delicious food waiting for me. After a few dispirited wanderings around the kitchen, slowly it bubbled forth that I planed to get lunch at Chipolte. I have one across the street but I am proud that I do not indulge regularly. I also make myself walk when I do wish to go. It is only a five minute trot including waiting for crosswalks, but it leaves a general feeling of warm productivity.
Today, we added a side trip to the grocery store in the shopping center. There my mother’s plan to buy two apples and two oranges evolved into an elderly black lady telling her that she was beautiful and complaining about Trump. My mother also picked up an entire box of clementines.
Once she extracted herself from the exuberance of the other woman, something that included hugs and random topics, we purchased the fruit and I told her that she was not allowed to turn down my suggestions of bringing the tote bags in the future.
A bit of momentary cleverness made us ditch the wooden box the clementines come in to save weight. From there, right on time for our pick up, we strolled into Chipolte.
When I order my burrito bowl, I often get the guacamole on the side. The bag of our order was presented to me, neatly stapled closed. My cashier says, “I guess the side guac is in there but its closed.”
He then begun to ring me up.
I blinked at him as the realization that he was not going to check the bag sunk in. Having had my fair share of incorrect orders over the years I cheerfully say, “Staples can be defeated” and popped the bag open. There lay my two containers of guacamole.
I paid and left.
Now. Some people may wish to have a stapled bag. Why? I don’t know nor do I need to address it. I will just accept that may be a very important thing for some. But, they had a staple to staple it closed. The idea can be presented that the same stapler can be used to address the issue of resealing the bag.
It was his defeat that interested me. He accepted the staple as a hurdle to great to waste his time on. One may go, “Of course, why should he care?” The why is because customer service is a harsh profession and decreasing the obstacles in your day is a valuable skill. The chance is high that not all bags have sides of guac. By addressing those bags that do have said sides he increases the chance of handing someone a complete meal. This is how he saves himself the hassle of angry customers. For food service is one of those areas where humanity is stripped from both parties.
Now to lunch.